They are polite. professional. they know when they say sorry when some thing is wrong and is server fault.
And to tell you the truth I am learning how to professionaly support others from them.
I look at their ticket the way they handle and behave and I am learning from them even I purchased a kayako when I noticed they use it
Just one thing , I wish I could see how they configured kayako to handle support request but can't see
I wonder if they have staff to staff chat program to talk with each other!
Hi. Generally, there are Level 1 - Level 3 support technicians although I'm sure it varies some places. I don't see it mentioned on the site anymore, but back when I was considering a new host KH had something on the site that basically said all of their support techs were Level 3, at least I think that was the case. That might have changed since then, but it was a comfort to know that problems would be addressed and corrected by that level of support (i.e. people who actually comprehend complex situations and can resolve them on their own).
Ok, I haven't really dropped by their offices before, but I'm sure that if I did, they'd have a good cup of coffee there.
Other than that, its the patience of their support staff that I appreciate. I've had to put in several support tickets lately, and they all have been answered in a professional manner. (Of course, I wasn't being rude or anything, so that might have a factor in that).
Wow, someone who's been here longer than I have! I didn't think such a person existed.
I like how stable KH is. I've rarely had problems with anything here. I had two previous hosts, one less-than-respected, and one that was well-respected but just seemed to go to the toilet on my server.
One day I'll need to upgrade and move to a VPS or something else, but I've been cool for years now.
Dang, this is only my second post? I should try to get out more.
Sorry, but calling our staff "idiots" is extremely unprofessional which we will not tolerate. This is why we asked you to backup your data and find a new host to use abusive language to. This wasn't the first time you did this which made our decision to ask you to leave quite easy. There are ways to approach business and it's evident you are not one who has respect for others.