Search results

  1. KH-Jonathan

    Resolved vz57-ga

    vz57-ga's filesystem went into read only mode and it had to be power cycled. All VPSs are currently starting up.
  2. KH-Jonathan

    Questions about LiteSpeed Web Server

    1. They are unrelated. The number of workers is simply the number of CPU cores that Litespeed itself can use. Generally even for busy websites 1 worker is plenty as most of your processing is done by lsphp which is forked into separate processes. 2. They handle them to a degree, and much...
  3. KH-Jonathan

    Speed up PHP and MySQL

    Are you using a CMS, perhaps MySQL? If you are using something that inegrates natively with LSCache for Litespeed then it can offer a dramatic speedup. You can ask our support team to review your MySQL configuration and we might be able to offer some tweaks to help things there. Generally at...
  4. KH-Jonathan

    New VPS Setup

    VPSs don't necessarily deliver faster speeds over our shared/resller hosting because our shared/reseller hosting is setup so well. What VPS does give you is greater flexibility/control of the system and the ability scale much farther than reseller hosting. Think more lanes on the highway, not...
  5. KH-Jonathan

    Fixing duplicate invoice emails.

    Sure just open a billing ticket and we can adjust the dates around so they renew together for you.
  6. KH-Jonathan

    Fixing duplicate invoice emails.

    Unfortunately this is a software bug that so far the vendor has been unable to fix. We're not sure of the exact cause. It only impacts a very small subset of customers.
  7. KH-Jonathan

    Resolved Cloudflare Outage 7/17/20 ~5:16PM EST

    Details from Cloudflare about what happened:
  8. KH-Jonathan

    Resolved Cloudflare Outage 7/17/20 ~5:16PM EST

    Cloudflare just suffered a large outage impacting all services using Cloudflare (including our main site and support portal). It appears to be recovering at this time. This issue was 100% unrelated to KnownHost or our facilities directly and anything not run through Cloudflare continued...
  9. KH-Jonathan

    100 Mbps limit on unmanaged KVM Cloud ??

    Likely at some point in the future. We've not solidified any plans surrounding it yet. While yes many home internet connections are getting much faster, few actually have the quality routes necessary to get 1Gbps (or even 500Mbps) from most single-server sites/services such as a VPS/dedi. We...
  10. KH-Jonathan

    Updated version of WHMCS in download area

    We only publish new major versions because patches are available without logging in at or you can auto-update within WHMCS.
  11. KH-Jonathan

    100 Mbps limit on unmanaged KVM Cloud ??

    The limit is supposed to be 200 so we'll get that fixed at least. The only product line with a 1Gbps limit is dedicated servers - everything else is 200Mbps. The entire cloud infrastructure is built to support higher limits but we have not started offering them yet.
  12. KH-Jonathan


    There are not any current plans for an Australia datacenter at this time. We don't have a huge demand from AU and it's not a location that'd benefit much more than AU itself.
  13. KH-Jonathan

    Exciting Changes at KnownHost & cPanel Pricing

    It had to take the backseat to a few other projects recently but we're polishing up the last few details for its relaunch. We should have it available next week.
  14. KH-Jonathan

    Impacts due to COVID-19?

    I'm not sure that any of us have checked or compared "before" versus now in this regard. I'd imagine traffic is up a bit based on the rest of the internet being busier. It'd be hard to calculate anyway as we host a few large COVID-19 related websites that themselves are using huge amounts of...
  15. KH-Jonathan

    How to get rid of questioner slid out in WHM/cPanel

    Swap to DirectAdmin :) Really though, I'm not sure what you're talking about. Can you post a screenshot?
  16. KH-Jonathan

    Seattle location

    No, unmanaged cloud runs atop KVM with which we have not had any stability issues.
  17. KH-Jonathan

    Exciting Changes at KnownHost & cPanel Pricing

    For anyone following this, we are completely out of the old facilities in Dallas, Baltimore, and now Seattle. We're still dealing with a lot of post-migration tasks but everyone is running on the new networks now :)
  18. KH-Jonathan

    Stop WordPress Brut Force Attacks Automatically Using ModSecurity ConfigServer

    A good plugin to use for this that's pretty lightweight is tinyShield. Server-side is always best, but when all else fails tinyShield is a light lighter than WordFence.
  19. KH-Jonathan

    So what's up with the Network and Hardware status

    Yes old issues are removed after a set amount of time.
  20. KH-Jonathan

    Staging environment

    Nope, Softaculous has always been a paid add-on. It's $1/mo on VPSs.