Recent content by KH-Jonathan

  1. KH-Jonathan

    Reverse DNS not working @ KnownHost?

    Hi @Jean Boudreau! Thanks for catching this. We were moving DNS servers around a bit (to the new facility in Atlanta) and took the primary offline which shouldn't have been a big deal, except that we had the DNS port firewalled off on the secondary so no one could make requests against it...
  2. KH-Jonathan

    Resolved 13 Jan 2019 - ssd17-ga - Network Issues

    The network issue has been remedied by restarting the impacted containers. We were flipping the network interface to a backup link on this server to repair a faulty cable on the primary link and something in the configuration didn't quite go right as this should've been seamless. We're still...
  3. KH-Jonathan

    I'm curious, how much has cPanel's price increase affected it's user base...

    That's still a big chunk! More people are moving every day so the number is constantly rising, that's just where things stand so far. We can only migrate people so fast ya know ;)
  4. KH-Jonathan

    I'm curious, how much has cPanel's price increase affected it's user base...

    I wouldn't exactly call the pole representative of what we've seen. If I had to gander rough figures, I'd say we've seen 8-10% of all previously-cPanel people make the switch to DA so far, with more and more moving every day. Of those that have moved, I'd say 5-10% of them decide they don't...
  5. KH-Jonathan

    Looks like your browser isn't loading the CSS/JS properly.

    Looks like your browser isn't loading the CSS/JS properly.
  6. KH-Jonathan

    Resource Usage

    Can you open a ticket and request escalation so we can figure out why the data is blank there? If you go to the "Stats" tab you'll see your overall bandwidth usage.
  7. KH-Jonathan

    Exciting Changes at KnownHost & cPanel Pricing

    Cloud servers are already underway. We'll be starting on OpenVZ VPSs in the coming weeks.
  8. KH-Jonathan

    Exciting Changes at KnownHost & cPanel Pricing

    We've wrapped up migrations from Baltimore completely :)
  9. KH-Jonathan

    Windows Local Server Access Issue

    HBCD is a pretty solid tool indeed :)
  10. KH-Jonathan

    Exciting Changes at KnownHost & cPanel Pricing

    Yep, the stock RAM of the 4 plans respectively is 16, 16, 32, 64 :)
  11. KH-Jonathan

    Exciting Changes at KnownHost & cPanel Pricing

    We're already deploying in the new facility, new packages just aren't on the site yet. We're also actively migrating dedicated servers from the old facility. We reached out to all existing dedi customers already to get conversations going about migration plans. New sales are also going to the...
  12. KH-Jonathan

    Windows Local Server Access Issue

    You could try this: https://www.osradar.com/how-to-reset-password-administrator-on-windows-server-2019/
  13. KH-Jonathan

    SSL For free?

    Functionally they're the same. LetsEncrypt has tighter restrictions on number of requests and such but in the end it doesn't much matter.
  14. KH-Jonathan

    Exciting Changes at KnownHost & cPanel Pricing

    You are one of only a handful of customers that are on very very old IP space owned by the datacenter we are moving out of, thus we cannot move it to the new facility. It looks like you have 2 VPSs - only one is impacted. I'll see what I can do to get your ticket moving again.
  15. KH-Jonathan

    Exciting Changes at KnownHost & cPanel Pricing

    Correct, we swapped the order for logistical reasons. Baltimore will be finished by the end of the year if all goes to plan, we're over half way through it now.
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