Recent content by KH-DanielP

  1. KH-DanielP

    Anyone else experiencing a sharp change in support quality?

    @BuzzBrands I see you have multiple tickets opened. Please note that our sales and billing department are not staffed 24/7 but I do see your support ticket is being actively responded to which you opened a few moments ago.
  2. KH-DanielP

    Anyone else experiencing a sharp change in support quality?

    Howdy, There is a lot going on in your ticket, including quite a bit of non-standard configurations as well as the fact that you were advised one route to correct it but chose to take another route. I'm going to look over your ticket and personally handle it and provide you further details.
  3. KH-DanielP

    no access to server or KH support/billing site

    @petersconsult an easy way to read a traceroute is to imagine that someone gave you a house address. Then they give you a list of 'turn by turn' directions. So in this example, to reach 67.222.0.7 your traffic must take each 'turn' listed in the traceroute. The problem is that point 5 doesn't...
  4. KH-DanielP

    no access to server or KH support/billing site

    @petersconsult No need to be sorry. Problems with websites and connectivity can be any number of various issues, and you don't really know which one until you start digging. Either way thou, now we can tell our staff if customers from France are having issues connecting this may be why!
  5. KH-DanielP

    no access to server or KH support/billing site

    Hi @petersconsult if it's isolated to your geographical region then it sounds like either an issue with your ISP, or perhaps a common carrier that several ISP's use. I did confirm that your website is up and I don't see any issues on the server at all. If you want to run a traceroute to your...
  6. KH-DanielP

    no access to server or KH support/billing site

    Hi @petersconsult we're not showing any issues with the support portal at https://support.knownhost.com or the billing portal at https://my.knownhost.com , what issues are you seeing when trying to load them? Also, you can email support directly via suppot@knownhost.com . If your main server...
  7. KH-DanielP

    Exciting Changes at KnownHost & cPanel Pricing

    The migrations have actually been complete for a a while now. We did retain a few old host names for clarity sake depending on the service so people wouldn't need to enter new ones but everything is physically in Atlanta and has been for months. It also could be an outdated geo-location...
  8. KH-DanielP

    Are there any hourly/daily email limits for a VPS?

    Hi @MrMiami You can find our term limits here: https://www.knownhost.com/acceptable-use-policy.html We advise no more than 60/min when sending emails to ensure deliverability and that you are monitoring & maintaining a clean list including removing bounced emails etc. It's not a hard & fast...
  9. KH-DanielP

    Exciting Changes at KnownHost & cPanel Pricing

    Howdy! That's correct, it is alpha at the moment but we're anticipating it will be released as a more stable version in the next 1-2 months. At this time we can't guarantee it for DA. It's core functionality on how it backs up files hasn't changed, so it's more about the tight integration with...
  10. KH-DanielP

    Expectations for Magento 2 Performance on Cloud-3 KVM Plan

    Howdy @RoboPhung If you'd like we'll be glad to look further into this for you. The DD tests that you copied show a mis-understanding of how DD works and why it isn't a good tool to measure with. First off you're using the dsync flag, according to the man page it does this: dsync Use...
  11. KH-DanielP

    Exciting Changes at KnownHost & cPanel Pricing

    @MrDeranged sorry for the delay - the new backup product has been released: https://www.knownhost.com/remote-backups.html We've also got a pre-release going for JetBackup licenses which you can add per server as well. We use this software for our Shared & Reseller clients and it does have some...
  12. KH-DanielP

    Servers are not white labelled

    @Kayz unfortunately it's not possible to stop third parties from compiling lists of who's who. All of our publicly listed information is white labeled, however places like this simply put 2 + 2 together and provide an easy searchable list.
  13. KH-DanielP

    Rating/reporting of individual support people

    Hi @opoloko feel free to direct message me here on the forums and we'll investigate. This should absolutely not be the case and we do apologize if you've had any bad experience with one of our staff.
  14. KH-DanielP

    CSF dropping Virtuozzo/OpenVZ support

    @Dan Well that's a new one to look into. As far as things that integrate as well as CSF does, not really to be honest. Overall there's really not a lot of differences in iptables management and how it functions, it's more about additional features that full kernel access provides. I'll have to...
  15. KH-DanielP

    similar hardware to kh migration questions

    @TasTiger thanks for reaching out to us. > Q: Does KH outsource support? No, we do not outsource support. All staff are direct employees of our company. > FH have 24 vs 2 at knownhost when looking at comparable hardware and pricing. So, this is the old method of divvying up resources. What...
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