Recent content by Glenn

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    Virtualization Platform Upgrade

    https://my.knownhost.com/ :)
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    [Coming Soon] Client Area Revamp Preview

    Nice job, a lot of improvements there! Will we be able to create a support ticket without giving the root password each time?
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    KnownHost Santa 2014

    Thanks KnownHost for once again a nice holiday gift to all of us! Happy Holidays!!
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    Problem with Joomla on Knownhost VPS

    What control panel are you using?
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    Hostname

    Not sure if I understand your question correctly. The hostname should be of format host.domain.com. It's not necessary to have the domain.com hosted on that VPS.
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    Response Ratings on Tickets

    Indeed, it's because the text of the priority "Critical (Service Down)" which is quite long. Maybe the "Type" (Issue) can be removed from the ticket view to have more space available for the priority.
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    Response Ratings on Tickets

    Being able to close our own tickets is a good suggestion indeed!
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    Upcoming Helpdesk Maintenance

    Jonathan, can you PM me the login and password to access the downloads system? Seems like I can no longer find the initial ticket where your support team provided me the details.
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    Upcoming Helpdesk Maintenance

    The 'Downloads' page is on a password protected folder? Seems like I can't access the page with my correct KnownHost login details.
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    Problem Accessing WHM or cPanel Using Win 8.1 IE

    That's strange behavior. What happens if you use http://www.domainname.com/whm or http://www.domainname.com/cpanel instead of the port numbers?
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    KnownHost Santa 2013 - Upgraded Plans for New & Existing Customers

    If you're on a VS2 package, you should contact Billing and ask to be switched to the VPS2 package. Your VPS2 will come with the upgraded specs.
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    KnownHost Santa 2013 - Upgraded Plans for New & Existing Customers

    Any chance to have a small upgrade on the RocketVPS plans as well? :p
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    KnownHost Santa 2013 - Upgraded Plans for New & Existing Customers

    Santa's Elves are very fast, as always... ;)
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    KnownHost Santa 2013 - Upgraded Plans for New & Existing Customers

    Thanks KnownHost for the yearly package upgrades. I just wanted to point out that the link "compare VPS Plans" on https://www.knownhost.com/managed-vps-packages.html is still giving the 'old' plan specs. Happy holidays!
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    Very frustrated with Wordpress Site Transfer

    Did you assign the database user to your database and gave all privileges?
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