{"id":14589,"date":"2019-12-03T12:32:55","date_gmt":"2019-12-03T17:32:55","guid":{"rendered":"https:\/\/www.knownhost.com\/blog\/?p=14589"},"modified":"2022-08-19T09:28:23","modified_gmt":"2022-08-19T13:28:23","slug":"how-to-manage-negative-comments-on-your-blog","status":"publish","type":"post","link":"https:\/\/www.knownhost.com\/blog\/how-to-manage-negative-comments-on-your-blog\/","title":{"rendered":"How To Manage Negative Comments On Your Blog"},"content":{"rendered":"<h2>Updated December 13, 2019<\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">Positive feedback and blog and social media comments are always encouraged, but what about the negative comments and criticism from your audience? What do you do? Do you delete them? Ignore them? Here, we will explain the most efficient way to deal with your &#8216;haters&#8217;.<\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">We first would like to point out that any feedback is good feedback. Whether negative or positive, you have an apparent audience. Also, <em>no blog is ever perfect<\/em>. There is always room for development and growth, so try looking into what your audience is suggesting.<\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"western\"><strong><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: x-large;\">Where to Start &#8211;&nbsp;<\/span><\/span><\/span><\/strong><\/h2>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">So you got your first (or millionth) rude comment? Here&#8217;s where to start: <\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\u2022&nbsp;<strong>Keep Calm.<\/strong> Take some time to compose your answer, as well as your emotions. Measured responses are always more constructive and help you provide the user with necessary help. This will also make you look good!<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\u2022&nbsp;<strong>Don&#8217;t be hard on yourself.<\/strong> This comment could be the result of a bad breakup, a tough day at work, or someone who just woke up on the wrong side of the bed. Don&#8217;t take things personal.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>&nbsp;&nbsp; &nbsp;\u2022 <strong>Distinguish between criticism and ranting.<\/strong> Try to figure out whether the comment is concrete criticism or blanket complaining, this will lead your response in the right direction.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\u2022 <strong>Show understanding.<\/strong> Don\u2019t react emotionally but show understanding for the problem of the user.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\u2022 <strong>Be transparent.<\/strong> Has your product\/service failed the user? Or was there a defect? It\u2019s ok (and even appreciated) to admit mistakes as long as you apologize.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>&nbsp; &nbsp; &nbsp;\u2022 <strong>Offer solutions.<\/strong> Is there a legitimate problem? Then show solutions. The answer \u201cIf you could send me an email\/message, I\u2019ll be more than happy to take a look at that for you\u201d can work wonders.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">We recommend these steps, because speaking through your emotions could cause ill taste for all of your readers. <strong>There is never a need to attack the user or to be condescending.<\/strong><\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"western\"><strong><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: x-large;\">Take the Right Approach For Your Brand &#8211;&nbsp;<\/span><\/span><\/span><\/strong><\/h2>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">Most social platforms have a certain ambience. Whether funny, professional, modern, or fun, try making your response comments have the same atmosphere. I mean have you ever read <a href=\"https:\/\/twitter.com\/Wendys\">Wendy&#8217;s Tweets<\/a>? They are HILARIOUS and speak wonders about the Wendy&#8217;s brand.&nbsp;<\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">Of course it&#8217;s important to feel the tone of the comment, as well as your audience as a whole. Make sure your readers will understand your ambience before taking your approach so you will not offend anyone, and unintentionally make matters worse.<\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">Check out these other <a href=\"https:\/\/www.readyartwork.com\/funny-social-media-responses-companies\/\" rel=\"nofollow\">entertaining responses<\/a> from other well-known brands!<\/span><\/span><\/span><\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2 class=\"western\"><strong><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: x-large;\">To Delete or Not to Delete &#8211; <\/span><\/span><\/span><\/strong><\/h2>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">We know how easy it is to just delete the comment before anyone but you sees it, but what good would that do? Take this as an opportunity to respond with dignity to not only show the customer you care, but also to convince potential customers to take a chance on you if they\u2019re undecided. This is much more effective than simply deleting negative feedback.<\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">Granted, sometimes it can get critical. For example, when a negative comment starts an uncontrollable discussion. You can then consider hiding the comment. On Facebook, for example, this works with one click (and the user won\u2019t even know). Another justification for deleting a comment is rude\/vulgar remarks at other customers. You want your audience to feel safe within your brand and <strong>cyber-bullying should never be conducted on anyone&#8217;s watch<\/strong>.<\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\"> <\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"western\"><strong><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: x-large;\">Conclusion &#8211;<\/span><\/span><\/span><\/strong><\/h2>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">Negative feedback can be tough. Always remember not to take anything personal. Your haters will make it a mission to attack you in public places like forums and blogs, throwing accusations at you left, right and center. <strong>AND THAT&#8217;S OKAY.<\/strong> Get back out there and prove them wrong, show them you are better than their negativity and how important your brand is to you!<\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\">Just because we discussed negative feedback, doesn&#8217;t mean positive feedback is irrelevant. Always show appreciation to any positive feedback you receive to let your audience know you acknowledge their presence and efforts.<\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: EnzoOT, sans-serif;\"><span style=\"font-size: medium;\"><strong>Need blog hosting?<\/strong> <strong><a href=\"https:\/\/www.knownhost.com\/blog-hosting\">Check out the best in the business!<\/a><\/strong><\/span><\/span><\/span><\/p>\n<h2 class=\"western\"><\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Updated December 13, 2019 &nbsp; Positive feedback and blog and social media comments are always encouraged, but what about the negative comments and criticism from your audience? What do you do? Do you delete them? Ignore them? Here, we will explain the most efficient way to deal with your &#8216;haters&#8217;. &nbsp; We first would like [&hellip;]<\/p>\n","protected":false},"author":182,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[83],"tags":[2337,2333,2335,2334,2336],"class_list":["post-14589","post","type-post","status-publish","format-standard","hentry","category-blogging","tag-blog-comments","tag-cyber-bullies","tag-negative-comments","tag-negative-feedback","tag-negativity"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Manage Negative Comments On Your Blog - KnownHost<\/title>\n<meta name=\"description\" content=\"Cyber bullying is extremely prevalent in today&#039;s society. 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