{"id":12372,"date":"2019-03-28T09:24:43","date_gmt":"2019-03-28T13:24:43","guid":{"rendered":"https:\/\/www.knownhost.com\/blog\/?p=12372"},"modified":"2020-03-19T16:05:53","modified_gmt":"2020-03-19T20:05:53","slug":"15-ways-proactive-monitoring","status":"publish","type":"post","link":"https:\/\/www.knownhost.com\/blog\/15-ways-proactive-monitoring\/","title":{"rendered":"15 Ways You Need Proactive Monitoring"},"content":{"rendered":"<h2>Updated March 28, 2019<\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Proactive customer monitoring<\/strong> enables managing hosting providers to directly tie into the information (watch key metrics) about services on client accounts &#8211; so that <strong>issues can be rectified quickly, minimizing website impact, eliminating the need for reactive support tickets and improving the entire user experience on a grand scale<\/strong>.\u00a0 Observing and checking progress constantly, proactive customer monitoring lets server managers keep track of services in the hosting environment &#8211; instantly.<\/p>\n<p>&nbsp;<\/p>\n<h2>What We Monitor Proactively<\/h2>\n<p>&nbsp;<\/p>\n<p>With more than a decade of managed hosting experience, <strong>KnownHost proactively tracks and monitors 15 different items to ensure your success:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"cpu_usage\" class=\"sectionedit3\">CPU Usage<\/h3>\n<p>&nbsp;<\/p>\n<p>The brains behind your server, if a CPU has too much load, website <strong>requests get answered slowly and visitors get disappointed<\/strong>.\u00a0 When your proactive monitoring detects excessive CPU load, it&#8217;s something that needs attention &#8211; which is why the server team will immediately kick into action and sort that problem ASAP.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"level3\"><\/div>\n<h3 id=\"memory_ram_usage\" class=\"sectionedit4\">Memory (RAM) Usage<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>Running out of memory means <strong>web servers go catatonic<\/strong>.\u00a0 Without memory, databases melt down and requests queue up but never get filled.<\/p>\n<\/div>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3 id=\"sshd\" class=\"sectionedit5\">SSHD<\/h3>\n<p>&nbsp;<\/p>\n<div class=\"level3\">\n<p>The sshd service is monitored &#8211; without it, you&#8217;d lose the ability to <strong>login via the terminal\/command prompt<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<h3 id=\"chkservd_and_tailwatchd\" class=\"sectionedit6\">Chkservd and Tailwatchd<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>The chkservd and tailwatchd processes are monitored to make sure they are running.\u00a0 Think of these as working in tandem to make sure all the rest of your services in cPanel are up and running.\u00a0 They&#8217;re able to <strong>restart processes that need a nudge to get running again<\/strong>.<\/p>\n<\/div>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3 id=\"dns\" class=\"sectionedit7\">DNS<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>We monitor BIND (named), MyDNS, NSD, and PowerDNS &#8211; all relate to <strong>converting web addresses like <strong><a href=\"https:\/\/www.knownhost.com\/\">knownhost.com<\/a><\/strong> into numerical addresses<\/strong> the server will understand like 1.2.3.4.<\/p>\n<\/div>\n<h3><\/h3>\n<h3 id=\"ipaliases\" class=\"sectionedit8\">ipaliases<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>Responsible for <strong>managing additional IP&#8217;s<\/strong> on your server, ipaliases is what makes it possible for additional IP&#8217;s to be mapped, tracked and usable.\u00a0 When it&#8217;s not running, only your base IP responds.<\/p>\n<\/div>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3 id=\"webserverhttpd\" class=\"sectionedit9\">Webserver\/httpd<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>The lifeblood of your web server is the web service, whether <strong>Apache (httpd) or Litespeed<\/strong>.\u00a0 Thanks to advanced flap detection, we know whether your web server is up or down as well as whether it&#8217;s been bouncing back and forth (flapping) between checks.<\/p>\n<\/div>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3 id=\"mysql\" class=\"sectionedit10\">MySQL<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>While the webserver is the king of web services, <strong>the database, either MySQL or MariaDB<\/strong>, is the queen.\u00a0 We&#8217;ll keep an eye on your database processes, tracking and monitoring to assure it stays online, and your website keeps delivering content quickly.<\/p>\n<\/div>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3 id=\"smtp\" class=\"sectionedit11\">SMTP<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>For many online businesses, email is critical.\u00a0 You&#8217;ve got to be <strong>able to send emails<\/strong> if you&#8217;re to succeed, which is why we monitor the SMTP service &#8211; the one responsible for sending email.<\/p>\n<\/div>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3 id=\"pop3\" class=\"sectionedit12\">POP3<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>Just as sending email is essential, so is the ability to receive email, which comes in thanks to the POP3 service.\u00a0 Without it running, <strong>no email will arrive in your inbox<\/strong>.<\/p>\n<\/div>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3 id=\"imap\" class=\"sectionedit13\">IMAP<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>The alternative to POP3, IMAP is a great way to get email on multiple devices.\u00a0 If it goes down, your <strong>email becomes inaccessible<\/strong>.<\/p>\n<\/div>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3 id=\"email_queue\" class=\"sectionedit14\">Email Queue<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>Besides the email services running, our proactive monitoring means we run checks on email queues, keeping track of large emails queues that would often mean there&#8217;s some type of <strong>outbound spam in progress (signs of a hack)<\/strong>, which in turn could ruin your sender score and thus wreck your online marketing.<\/p>\n<\/div>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3 id=\"configserver_firewall_csf_login_failure_daemon_lfd\" class=\"sectionedit15\">Configserver Firewall (CSF) &amp; Login Failure Daemon (LFD)<\/h3>\n<div class=\"level3\">\n<p>&nbsp;<\/p>\n<p>CSF and LFD are crucial to your <strong>firewall<\/strong> operation which is why we closely monitor those services.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h2>How to Get Proactive Monitoring<\/h2>\n<p>&nbsp;<\/p>\n<p>New <strong><a href=\"https:\/\/www.knownhost.com\">KnownHost<\/a><\/strong> customers can <strong>select proactive monitoring at checkout<\/strong>.\u00a0 It&#8217;s a small fee in exchange for 24x7x365 advance tracking and response to issues that may occur.\u00a0 We identify and rectify any issues quickly, so that you needn&#8217;t worry.<\/p>\n<p>&nbsp;<\/p>\n<p>If you&#8217;re an existing customer and would like to add proactive monitoring, please use the contact sales link from the top navigation and we&#8217;ll get you sorted &#8211; no problem.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Updated March 28, 2019 &nbsp; Proactive customer monitoring enables managing hosting providers to directly tie into the information (watch key metrics) about services on client accounts &#8211; so that issues can be rectified quickly, minimizing website impact, eliminating the need for reactive support tickets and improving the entire user experience on a grand scale.\u00a0 Observing [&hellip;]<\/p>\n","protected":false},"author":157,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[82],"tags":[159,2222,2224],"class_list":["post-12372","post","type-post","status-publish","format-standard","hentry","category-web-site-hosting","tag-managed-hosting","tag-proactive-monitoring","tag-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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