KnownHost's Satisfied Customers
After having been through about every option available for hosting our
site, going from virtual to dedicated hosting, we were sick of
incompetent hosting companies ruining our site's uptime.
As a debt collection agency, we need 24/24 online presence; we provide
our customers -some of the largest companies in Belgium, Europe, with
an online interface which allows them to consult the status of their
cases around the clock. Downtime means loss of revenue for everyone
involved.
Since moving to KnownHost in December 2006, our site has not been down
or unavailable for one second. We are basically wasting money on our
remote site monitor, as it doesn't go down at all (knocking on wood).
We would like to thank the dedicated and skillful people at KnownHost
for the great service they provide !
Carl & Philippe DE BOOM
Debt Collection Agency P. DE BOOM, Belgium
http://www.schuldinvordering.be
My first experience with setting up a website for my speech and debate club began with a different provider and ended in disaster when a technical limitation prevented mediaiki from running on their site, even though they listed mediawiki support in their advertisement.
I spent many hours researching before I made my second choice for a web provider, and was astounded by the large numbers of positive reviews for Known host. After a full year of working with Known host, I am happy to say that I have experienced the wonderful service that I read about. I would recommend Known Host to anyone who is looking to host a website.
Craig Sivils
http://icomclub.com
Good morning,
Those of us in sales/service business so often hear all about how
'terrible' we are and it gets tiresome to hear it again and again.
So this morning, I want to let everyone at KnownHost know just how
satisfied I am to be one of your customers.
I reluctantly left Downtown Host to come here, simply because I wanted to
get my sites on a VPS, which DTH does not offer. The support and uptime I
received from DTH was top-notch and I dreaded the thought of moving to
another host and getting marginal or poor service again.
KnownHost has provided me the best hosting experience I've ever had. I
was so concerned about changing hosts and I pummeled Jennifer in Sales
with questions. She kept providing answers and even extended a sales
offer to me. I was worried about all the 'hassle' of trying to keep a VPS
alive and your Support staff moved me right in and immediately took care
of smoothing all the rough edges. And if my sites have experienced any
downtime at all, I am completely unaware of it happening. My forum
members have all been commenting on how much faster pages are loading,
since we moved. When they're happy, I'm certainly happy.
I am so impressed with KH. And yes, I am so relieved, all at the same
time. KH has made everything so easy on me. And I am getting platinum
service at a more than fair price.
I just want to say (and please let everyone involved know), "Thank you for
a job well done!"
Kindest regards,
Mike
http://www.tbucketeers.com
I just wanted to srop you a note to let you know what a great Technical support team you have.
Recently I upgraded to a VPS plan and expereienced some problems getting all my domains on-line. Some of these problems were my own "ignorance" about what I had to do and other problems were due to a mistake made during the migration.
Your support team was very helpful and patient with me and addressed all my concerns and issues quickly and with the utmost professionalism. They represent your company well and you should be very proud of them.
This is exactly why I upgraded with Knownhost and recommend you to others whenever I have the chance. Please commend them on a job well done.
Have a great day!
Dave Greis
http://www.infowhse.com
Hello-
I just wanted to say that it's been a little over a year since I first
found KnownHost, and 3 VPS accounts later I am still impressed with the
level of service and support I receive. Your tech support goes above
and beyond what they should to help resolve issues quickly and
respectfully (unlike my old host that would put you down for not knowing
how to fix all of your own problems.) My experience tonight with Andrew
from your support team was top-notch and his help and professionalism
was greatly appreciated.
Thank you.
Justin Luttmer
Inferno Web Design
Folks,
I want to extend my deep appreciation for and admiration of your technical support crew. I am a customer of your wonderful hosting service and I have been a technology professional since 1987. I had the privilege of setting up and running technical support centers for the Associated Press & DIS Research and I have run several technical operations during my career. So I do know what it takes to provide good service.
Knownhost.com is my 4th host and I can say without a doubt your support staff stands out among the pack! I am a very adept technical person but my expertise of website hosting is quite limited. I have found your staff to be patient, knowledgeable, dependable, fast to respond! If I had to think of one "single" word to describe the Knownhost support staff is "exemplary!"
Please take this for what it is, a thank you from an extremely satisfied customer!
Peace,
Jesse - TvNewsLIES.org
"I administrate several large web sites mostly in the political or educational realm including RonaldReagan.com the site of our 40th President Ronald Wilson Reagan.
We have used dedicated servers in the past, but we found that a VPS set up was a much better way to go.
We also have been down the road of hosting horrors dealing with various web hosting companies. After a particular disastrous VPS experience I started once again looking for a good VPS hosting company. After several weeks I had concluded that all hosting companies were basically the same and was going to "flip a coin" out of the slightly better than average but still generic semi managed VPS hosting companies, when I stumbled upon a web hosting shop talk board and kept seeing these glowing (actually gushing) reviews of a web host named KnownHost.
The name certainly was exactly inspiring, but after weeks of reading web host names that included "stupendous", "incredible", "fantastic" and "awesome" in their titles, a very straight forward and simple name was actually a welcome relief.
As I was reading the reviews of KnownHost, I began to think I was being hoodwinked by what I thought had to be people PAID to write the things I read.
I took the time to track down these people and verified that they were indeed clients of KnownHost and they ranged from small to big.
My head was hurting and I was at my wits end when I said to myself what did I have to lose?
They bent over backwards to help us took the time to show me the diiference between Plesk and cPanel as I have only used Ensim as an administrator. I felt like someone that knew their way around a server to a complete neophyte, but even though we lost our main tech and I was having to do most of the tech work, they walked me through everything and explained it all without talking down to me.
I honestly keep thinking my experience with KnownHost is some type of practical joke and being told that I am on "candid camera" because I never have experienced the level of support and skill in ANY type of service industry as they have given to us at RonaldReagan.com.
I know you are thinking what I was thinking when I read reviews like the one you're reading right now about ours. All I can say is they offer a 30 day 100% money back guarantee with free (yes FREE) setup."
Sincerely
Fin - Administrator of RonaldReagan.com
"I have just gotten my first VPS also and being the first I have had a lot of question about configuration/best set up.
I have sent numerous emails in the last 4 or 5 days and everyone has been answered VERY quickly...sometimes within minutes!
More importantly the support team was more then willing to go in and configure it for me...from custom script installs to WHT/Cpanel migration from old server.
I can honestly say that if this level of support continues it will make KnownHost a very sought after host.
Thank you guys.....much appreciated.
Best of luck for the future."
Tony Cummings
toneshosting.com
Hi. I cannot believe the level of service i have recieved. I have used reseller accounts for years but it was time to move to a VPS. after finding the reviews on WHT i tried knownhost.
All i can say is i am not dissapointed.. I was struggling to get the VPS Setup on my own but then a simple e-mail to support and everything was easy. Not only was there help IMMEDIATLY but also good explinations to further increase my own knowledge.
I am glad i chose knownhost. I am yet to have to wait more than 10 minutes for a support ticket to be answered and the uptime has always been..... UP!!!!
Thank you Knownhost. Keep up the great service.
http://www.500servers.com/
Regards,
Dean,
Franky500 - 500 Servers Owner
"You kidding me!? Your VPS is great and it's so fast! Your support guy
Andrew is a living legend. He helped me fix some problems and really knows
what he is doing. I recommend you give him a pay rise :D."
AceSoft
gambianow.com
Dear Knownhost,
I wanted to write and let you know how happy I have been with your service. I changed hosting providers a while back because of a total lack of support from my previous provider. I signed up with your company for two reasons, price, and semi-managed servers. Since then, I have had numerous problems, mostly due to my lack of knowledge, and issues with Joomla and Virtuemart. Your technical support has exceeded all my expectations. Eugene has helped me out numerous times. Even when the support issues are related to third party products. The support is always very fast, and professional. If your company continues to provide this level of support, I can't think of any reason why I would ever go to another company. Please pass this along to your managers, and let them know how happy I am with Eugene and the rest of your support staff.
Clay Bishop
AquaToyz.com
"This is my first VPS (and linux) experience and I have been with KnownHost for a little over 2 weeks. I know that's not a long time, but first impressions do count for a lot. I will update as time goes on.
Ok, first off, presale help was top notch, I was able to ask J on the forums all kinds of questions and he answered them all very well and very quickly. I am completely new to linux and the VPS world. I have a few personal sites running on this VPS, and I know someone will ask, so I got a VPS server so I could run Tomcat and have all the bandwidth and disk space I need. I signed up for their cheapest plan (VPS M Operating System: CentOS 4, Minimum RAM: 128 MB, Burst RAM: 512 MB, CPU: Equal share, Disk space: 7 GB, Monthly Traffic: 100 GB ) and I think I'm going to have to bite the bullet and add-on a few more MB of memory for Tomcat, the Java jvm is a hog.
I may be doing things completely wrong when it comes to setting up my VPS, but when I've had problems, I would send a quick email to support and they helped me get going or even made changes to my configuration if needed. The support team is very knowledgeable, and quick to respond and help.
So far, they've helped me get my DNS server up and running, setup a mail server, get apache to redirect port based traffic, and looked over my general configuration to make sure I didn't mess anything up too bad.
As far as setup goes, I ordered late at night and my account was up and running within hours. I have never got disconnected from the server while connected, and the transfer rates are fantastic. They run Virtuozzo and the server that I'm on does not appear to be overloaded and runs smooth and without problems.
Again, I've been there for a couple weeks, but with some hosts I've been able to tell that I was in trouble within 2 weeks of ordering, with these guys I feel very confident that they'll be able to handle any problems that arise and so far I have nothing by praise for the company and their staff.
So, there you go, a little blurb on KnownHost and my thoughts. Figured I would share since sharing is nice."
Bradley Harris
www.displacedminiatures.com
"Amazing! I had always hated to use the "support ticket" system, as in other places it is always slow slow slow. But you guys are amazing! It's even quicker than to use telephone!"
Thanks,
Guang
houdeasianart.com
"Thus far, I cannot sing enough praise about what your group has done for me. Everything with my experience here has been nothing short of fantastic. I have been with six other hosts over the past year including shared hosting and VPS providers. None of them can hold a candle to what I have here. You guys have something special going for you and I hope it continues into the future."
Thanks for everything
Jason Faulkner
gamingchatter.com
"Everything works and I am more than happy. I am so confident that with this kind of professional and superior support, our businesses will do great.
I have nothing but the best to say about KnownHost so far. I am certain that KnownHost and its customers have bright future. I am happy that I was lucky enough to choose your company. Please, don't change anything as you grow. Only that will ensure your long term success."
"It works great, thank you 1000x but now I feel like I am stealing something from you and your service is worth more then you charge. This restore was faster then my coffee!"
Sincerely,
Zoran
zpssoft.com
"I just wanted to drop you a quick line and tell you, I have been doing this for a long long time and that is the fastest and most accurate response I have ever seen from tech support anywhere. You can bet on some positive bragging in the hosting forums for you guys."
Donnie Jade M.B.T.
ihsproductions.com
"Couldn't have asked for a smoother transfer. Both domains were up and running within a few hours and the communication with sales and tech support was outstanding. Great hosting at a great price."
Thanks,
John Janick
gummofest.com
"Good Evening,
Please ensure this message makes it to Jay!
I just wanted to pass along my sincere sense of appreciation for the amazing job your company does!
I have been absolutely impressed with your level of service, expertise and sincere understanding of what customer service is all about...
From Billy in sales to Eugene in support, your company has been nothing short of the absolute best company I have ever worked along side.
Thanks for your amazing service, product and support staff (Eugene). I look forward to many, many months, years or decades of outstanding service with you!"
Jason Morris
One very grateful customer!
hostmyhttp.com
":-) Lol, you guys got me giggling inside with happiness. "Y'all are good!!!" Your customer service and expertise working with these servers are beyond superb. Thank you for your help."
Curtis Nicholson
nupassion.com
